SHILPAKALE

​

Order policy

no refund but only exchange of products
exchange only if the product is damaged during transportation

Order once placed can be cancelled within 4 hours from placing the order or before the order is shipped.

To cancel order mail us at shilpakale2024@gmail.com with your Order id.

Terms and conditions for Refund:

We do not accept exchanges/returns on several product categories, due to customised reasons.

Refund for prepaid order will be made back to the same method you chose for payment

All returns must be in unused condition with all original tags and packaging intact.

Boxes of figurines once opened will not be applicable for return/replacement, as being a collectible item, box is considered to be part of product.

If the order is cancellation is requested before it is shipped, the refund will be initiated in 1-2 days.

If the order is cancellation is requested after the product is shipped, the refund will be initiated, after the package reaches back to us.

If the products you received are damaged or if you receive an incorrect product, we would be happy to give you the following alternatives:

--Exchange the goods for an alternative of your choice to equal value.

Rules for refunding courier charges:

As we do not have a reverse pickup facility yet, you are requested to ship the product(s)back to us. To compensate for the shipping expenses in sending the product back to us an amount of Rs. 100.

We recommend using ‘Speed Post’ as your courier service to send the product back to us. Speed Post is a Government of India owned entity and is one of the most economical and reliable courier service.